Terlumina Privacy Policy
Effective Date: January 23, 2023
Your privacy and trust are a top priority for us. This Privacy Policy describes how Terlumina, LLC. ("Terlumina," "our," "we," or "us") collects, uses, shares, and protects personal information within the framework of our services. It also explains your rights, consent, and how you can contact us if you have any concerns.
Information We Collect
We collect the following types of information to provide and improve our services:
Personal Information
Name, email address, and other contact details when you create an account.
Information related to tasks and compliance requirements tracked in the app.
Communication data when you contact support or interact with us.
Usage and Device Information
Log data, such as IP addresses, device type, operating system, and app usage statistics.
Analytics data collected through third-party services like Google Analytics, Intercom, Postmark, and LogRocket.
Cookies and tracking technologies to analyze app performance and improve user experience.
How We Use Your Information
We use your information to:
Provide, maintain, and improve our app and services.
Communicate with you about updates, security alerts, and customer support.
Analyze user behavior and trends to enhance functionality and user experience.
Comply with legal and regulatory obligations.
How We Share Your Information
We do not sell your personal data to third parties. However, we may share data in the following situations:
Service Providers: We use third-party services (e.g., Google Analytics, Intercom, Postmark, LogRocket) to analyze app performance and user behavior.
Legal Compliance: If required by law, we may disclose information to comply with legal processes, protect against fraud, or safeguard our rights and users.
With Your Consent: If we need to share your data for other purposes, we will obtain your explicit consent.
Data Retention & Deletion
We retain your personal data as long as necessary to provide our services.
If you delete your account, we will remove associated personal data within 30 days, unless required by law to retain certain records.
To request data deletion, please contact us at support@terlumina.com.
Your Rights & Choices
Depending on your location, you may have the following rights:
Access & Correction: Request access to your personal data and correct any inaccuracies.
Data Deletion: Request deletion of data by contacting us.
App Tracking Transparency (Apple Users): If we track users across other apps or websites, we will request your consent per Apple’s App Tracking Transparency (ATT) framework.